Hefei DAILIS’s global after-sales service capabilities have once again been recognized by international customers. The Gran Via Hotel in Barcelona, Spain, recently released the latest news on its official social media platform. The DAILIS after-sales team completed the cross-border repair service of their commercial floor scrubber in just 18 hours, ensuring the normal operation of the hotel during peak passenger flow.
In the early morning of July 15, the engineering department of the Gran Via Hotel discovered that the DAILIS XS65Z floor scrubber used for lobby cleaning had a sudden failure. “The control panel displayed the E[67] error code at the time, the water absorption function completely failed, and there was a leak at the sewage suction pipe,” said José, the hotel’s engineering director. Martínez recalled, “It was the peak tourist season, and we had to receive thousands of guests every day. We were very anxious about the equipment shutdown.”
DAILIS China Hefei International After-Sales Technical Service Center responded quickly and contacted the customer. After confirmation:
“Our system shows that the water suction motor assembly and float sensor kit need to be replaced.”
DAILIS European Service Manager James introduced, “Thanks to the spare parts center established in Madrid, the required parts can be delivered on the same day.”
“It took only 18 hours from reporting the repair to resuming use, which exceeded our expectations.” Director Martínez said, “What surprised us even more was that the performance of the repaired equipment was even better than before.”
This efficient service led to a deeper level of cooperation: the hotel purchased two additional ride-on floor scrubbers XJ95S and signed a 3-year all-inclusive service contract, becoming a model case of DAILIS European service standards.
The head of DAILIS said: “This case perfectly demonstrates our business model of ‘global resources + local services’. We have currently established three spare parts centers and 15 service stations in Europe to ensure a response within 2 hours and resolve most faults within 24 hours.”