Last week, representatives from PRO Hardware, a well-known Middle Eastern hardware tool distributor, visited the Dailis cleaning equipment manufacturing plant for a three-day in-depth visit and exchange. The visit focused on the R&D, manufacturing processes, and quality control system of Dailis’s star products—the XS60 walk-behind floor scrubber and the S1250 ride-on floor sweeper. The client’s visit aimed to seek new growth points for their existing hardware tool business, planning to expand their floor cleaning equipment product line, and ultimately reached a high degree of consensus with Dailis on potential cooperation.
This Asian client has a strong market foundation and extensive channel network in the hardware tool distribution sector in the Middle East and surrounding regions. Facing the continuous evolution of the market and the diversification of customer needs, they keenly recognized the huge market potential of commercial and industrial floor cleaning equipment and are determined to incorporate this category into their core business portfolio. However, at the outset of their expansion plans, the client had three main concerns:
1. Product Professionalism and Reliability: Floor cleaning equipment, especially industrial-grade products, demands extremely high levels of technology, durability, and cleaning efficiency. The client worried whether the newly introduced product line possessed sufficient technological advantages and stable performance to withstand the tests of different application scenarios and maintain their channel reputation.
2. Supply Chain Stability and Production Assurance: As a strategic step in their business expansion, the client needed to ensure a long-term, stable product supply, and that the manufacturer possessed large-scale, standardized production capabilities to meet their potentially rapidly growing market demand.
3. Quality Consistency and Long-Term Service Support: Beyond the product itself, the client was highly concerned about the rigor of the manufacturer’s quality control system and whether it could guarantee that every piece of equipment leaving the factory met high standards. They also worried about whether they would receive timely and effective technical training, after-sales support, and spare parts supply after the cooperation.
To address these concerns, Dailis meticulously arranged this factory visit. The customer team visited Dailis’ production line, touring the precision sheet metal processing, advanced assembly line, core component testing area (such as motors, batteries, and brushes), and finished product assembly and quality inspection area.
1. Witnessing Dailis’s exquisite manufacturing process and experiencing the cleaning efficiency and performance of the equipment firsthand, alleviating professional concerns: The customer witnessed firsthand every manufacturing detail of Dailis’s floor scrubbers and sweepers, from raw materials to finished products, including advanced laser cutting technology, robotic welding processes, leak-proof electrical control system integration, and rigorous waterproof and dustproof testing. The customer highly praised Dailis’s products for their innovation and professionalism in structural design, material selection, and intelligent functions (such as one-button brush lifting control, intelligent water volume control, and fast charging), believing that they fully meet and even exceed market expectations for high-end cleaning equipment.
2. Inspecting the modern production line, eliminating supply chain concerns: Dailis’s large-scale modern production workshop, efficient assembly line layout, and scientific material management system fully demonstrated Dailis’s strong order processing capacity and stable delivery capabilities. The client expressed approval of Dailis’s capacity planning and flexible production capabilities, significantly increasing their confidence in future supply.
3. Experiencing Rigorous Quality Control, Building Trust in Quality: At the quality inspection center, the client gained a detailed understanding of Dailis’s comprehensive quality control system, from IQC (Incoming Quality Control), IPQC (In-Process Quality Control), to FQC (Final Quality Control). Every piece of equipment must undergo rigorous testing simulating real-world operating conditions before leaving the factory, such as endurance testing, cleaning effectiveness testing, noise and reliability testing. This zero-tolerance attitude towards quality completely dispelled the client’s concerns about product consistency and long-term stability. Dailis’s comprehensive after-sales service system and ample spare parts inventory also provide a solid guarantee for future long-term cooperation.
Through this hands-on, on-site inspection, the Middle Eastern client stated, “The technological strength, manufacturing standards, and relentless pursuit of quality demonstrated by the Dailis factory far exceeded our expectations. This visit not only completely eliminated all our previous concerns about expanding into new product categories in terms of products, supply, and quality, but also gave us a glimpse of the enormous potential and confidence to partner with Dailis in developing the Middle Eastern cleaning equipment market.”
Upon returning home from the inspection, PRO Hardware’s management has quickly taken action, organizing multiple rounds of dedicated meetings within their company to thoroughly discuss and plan the cooperation model with Dailis, market launch plans, initial order budgets, and specific timelines. Both parties look forward to officially launching their collaboration in the near future, jointly bringing Dailis’s efficient and reliable cleaning solutions to a wider Middle Eastern market.